Terms & Conditions

3.1 Order Cancellation Policy

To cancel all or part of an order, email support@orrivanegroomingstylecenter.com or call Customer Service at (866) 411-4986. Provide your order number, the name and email address used for the purchase, and the items you wish to cancel.

Cancellation deadline: We must receive your cancellation request before our fulfillment team begins picking or packing your order, or before the order is handed to the shipping carrier, whichever occurs first. Automated order confirmation and payment authorization do not, by themselves, constitute fulfillment processing.

Effective time: An eligible cancellation becomes effective when your email is received at the address above or when you communicate your cancellation request to a Customer Service representative by telephone. The received-email timestamp or the time of the telephone request determines whether the deadline was met. Cancellation does not depend on when we subsequently review or acknowledge the request.

Requests received before the cancellation deadline will be honored. Payment treatment and refund timing are explained in Section 3.7.

3.2 Requests After Processing or Shipment

If your request is received after fulfillment processing has begun, we will attempt to stop the order, but cancellation is not guaranteed. If the order has already been handed to the carrier, it cannot be canceled before shipment.

You may return a delivered product under Sections 3.3 through 3.7. Refusing delivery does not, by itself, constitute a cancellation request; please contact Customer Service so we can arrange the appropriate next steps.

3.3 Return Eligibility and Request Deadline

You may request a return and refund within 30 calendar days after the product is delivered to you. This period begins on the delivery date, not the order date or shipment date.

Products may be returned in their original opened or unopened packaging. Opening the packaging does not, by itself, make a product ineligible for return.

For orders delivered in separate shipments, the return-request period begins on the delivery date of each item.

3.4 How to Request and Submit a Return

We must receive your return request within the period specified in Section 3.3. Request a Return Merchandise Authorization number, or RMA, by emailing support@orrivanegroomingstylecenter.com or calling (866) 411-4986.

Provide your order number, contact information, the items being returned, and the reason for the return. We will issue your RMA and return instructions within 2 business days.

Ship the return within 14 calendar days after we issue the RMA. Clearly mark the RMA number on the package and include your order number inside. Keep your proof of postage and tracking information.

A timely return request remains valid if we delay issuing the RMA. The return shipment does not need to reach us within the initial 30-day request period.

3.5 Return Address and Shipping Costs

Send authorized returns to:

Orrivane Grooming Style Center
4711 34th St. N. Suite F St. Petersburg, FL 33714 USA

Customers are responsible for return postage for change-of-mind returns. If we supplied an incorrect or defective product, or shipped an order after a cancellation request that met the deadline in Section 3.1, we will provide prepaid return instructions.

Original outbound shipping is free. We do not deduct an outbound shipping charge from your refund, and we do not charge cancellation or restocking fees.

3.6 Incorrect, Damaged, Defective or Missing Products

If a delivered item is incorrect, damaged, defective, or missing from the shipment, contact Customer Service within the return-request period in Section 3.3. We may request photographs or other order information to help resolve the issue.

You may request a refund under this policy. A replacement may be arranged if you prefer and agree to it.

If your entire order has not arrived, contact Customer Service so we can investigate the shipment. You are not required to return products you never received, and the return-request period for an undelivered item has not begun.

3.7 Payments and Refund Processing

For an eligible cancellation before fulfillment processing or shipment, we will refund all amounts paid for the canceled items, including applicable taxes and any associated charges. No product return is required for items that were never shipped.

If we reject or cancel an unfulfilled order or item, we will refund the amounts paid for the affected order or item.

For an eligible return, we will refund the purchase price paid for the returned items and applicable taxes.

We will submit the refund to the original payment method within 7 business days after:

• the cancellation becomes effective under Section 3.1;

• we reject or cancel an unfulfilled order or item; or

• we receive an eligible returned product.

Your bank or card issuer may require additional time to display the credit on your account. Contact Customer Service if you need confirmation that the refund has been submitted.

3.8 Application of This Policy

This section contains our complete order-cancellation, return and refund terms. General billing, delivery, notice, liability or warranty provisions elsewhere in these Terms & Conditions do not reduce the rights provided in this section.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.